Frequently Asked Questions
Ordering
Q: How do I place an order?
A: Simply browse our collection, select your favorite arrangement, choose a delivery date and time, and proceed to checkout.
Q: Can I customize my bouquet?
A: Yes! You can add a personalized greeting card message with every order. For custom arrangements, please WhatsApp us.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard), online banking (FPX), and e-wallets through our secure payment gateway.
Delivery
Q: What areas do you deliver to?
A: We deliver nationwide across Malaysia, with same-day delivery available in Klang Valley.
Q: What are the delivery time slots?
A: Morning (9am-12pm), Afternoon (12pm-6pm), and Evening (6pm-9pm).
Q: Is same-day delivery available?
A: Yes, for Klang Valley orders placed before 2:00 PM.
Care & Quality
Q: How long will my flowers last?
A: With proper care, our fresh flowers typically last 5-7 days. We include care instructions with every delivery.
Q: What if my flowers arrive damaged?
A: We guarantee the quality of our flowers. If there are any issues, contact us within 24 hours for a replacement or refund.